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MAGNIFICENT MAIDS FAQS

Getting Started

How do I create a The Magnificent Cleaners Account?

When you book service an account is automatically created for you. Simply set up your account, choose your password, and you’re ready to go. Alternatively you can create and log into your account at this link: https://magnificentmaids.launch27.com/login/

Do you service my area?

We offer our services in all over UK Do you service my area? The Magnificent Cleaners

What is included in a standard cleaning?

Standard cleaning takes into account everything that involves cleaning a home or apartment.
Cleaning/vacuuming floors, cleaning bathrooms, kitchen, living room, dusting, etc. Please click the “What We Clean” link below for a full checklist. We do offer extra services like cleaning inside the fridge and inside the oven, and those can be selected on the booking form when completing your order.

How much will it cost?

We offer fixed flat rate pricing based on the number of bedrooms and bathrooms in the home. Select the number and the price is shown instantly on the booking form.

Do you bring your own cleaning supplies, products and equipment?

We bring our own cleaning supplies but please let us know if you have any special requests and we would be happy to accommodate you if possible.  Alternatively we can use your products if you would prefer.  We also offer green cleaning services for an additional charge please select at booking page if required so we can plan for this Do you bring your own cleaning supplies, products and equipment? The Magnificent Cleaners

Can I request special tasks or extras?

Absolutely! Simply respond to your confirmation email or log into your account and add any special requirements in the comments section to be applied to your cleaning.

Manage Your Account

How do I log into my account?

Please scroll up to the top of the website and on your right you will find a “Login” link. Once you click the link you will be redirected to sign in with your username and password. Easy Peasy!

How do I change my password?

You can submit a password change request on the login page at https://magnificentmaids.launch27.com/login/

How do I reset my password?

Log into your account and under account settings you will be able to reset your password after entering your current password for security reasons.

How do I change my address?

Log into your account and update your address in your upcoming booking. Alternatively, you can can give us a call and we will update your address for you How do I change my address? The Magnificent Cleaners

How do I change my credit card?

Log into your account at https://magnificentmaids.launch27.com/login/ and update your card on file.  Your new card will automatically be noted as your default card

How do I book my first appointment?

Simply go to our booking form and schedule your appointment online within 60 seconds! Alternatively you can give us a call if there are any issues at all.

GENERAL INQUIRIES

When and how do I pay?

We charge you on the date of service. You will get an email with the payment receipt automatically. If you book us for recurring cleanings, we’ll create an auto-billing schedule so you don’t need to remember each time. No contracts, cancel at anytime. Please note we only take major credit cards. We do not accept cash or cheques.

What happens after I book my cleaning?

After you book, we double check the time and service you requested to ensure everyone is on the same page. We’ll then reach out to you via email to confirm your booking.

Can I cancel or reschedule my cleaning?

Of course you can. To avoid a 10% cancellation fee please inform us 24 hours in advance and we can re-schedule or cancel your appointment at no charge.

Are you guys pet friendly?

Yes we are! However, if you do own a domestic pet that sheds such as a cat or dog we may need to bill extra depending how much hair is lying around.

Do I have to be home for the cleaning?

No you do not, just remember to give us the details on how to enter your home in the comments section when you book such as garage code, where a key is hidden or the security code when we enter your home. For recurring cleanings we can keep your keys so we do not need to get it from you every time.

If I book a recurring clean will I get the same team every time?

We do our best to try and send the same teams out for recurring cleans. If there is an emergency with one of our cleaners we will send out a different team.

Trust & Safety

Can I trust my cleaning professional?

All of our cleaners go through a 4 step interview process and pass a criminal background check.

What happens if something goes wrong during my appointment?

If something goes wrong we’re here to make it right. Please let us know and we will take care of it right away. That’s our promise to you!

Is my billing information kept safe and secure?

There are three levels of security. First off our booking page is protected by extended validation ssl. Secondly our booking form has it’s own layer of 256 bit security. The credit card transactions are processed by stripe and is layered on their own 256 security protocol. In addition, no credit card numbers are stored in our system (only a token that allows us to charge the card). Rest assured we take security very very seriously.

Are you insured?

Yes! We carry all the necessary insurance. We realize that sometimes, regardless of how careful we are, accidents can happen. If something gets damaged, please notify us as soon as possible.

What is your 100% satisfaction guarantee?

If you’re not happy with your clean, one of our quality assurance team members will attend your property personally and aim resolve any issues.