How can we help?

When you book service an account is automatically created for you. Simply set up your account, choose your password, and you’re ready to go. Alternatively you can create and log into your account at this link: https://themagnificentcleaners.launch27.com/login/

We offer our services in all over UK

Standard cleaning takes into account everything that involves cleaning a home or apartment.
Cleaning/vacuuming floors, cleaning bathrooms, kitchen, living room, dusting, etc. Please click the “What We Clean” link below for a full checklist. We do offer extra services like cleaning inside the fridge and inside the oven, and those can be selected on the booking form when completing your order.

We offer fixed flat rate pricing based on the number of bedrooms and bathrooms in the home. Select the number and the price is shown instantly on the booking form.

We bring our own cleaning supplies but please let us know if you have any special requests and we would be happy to accommodate you if possible.  Alternatively we can use your products if you would prefer.  We also offer green cleaning services for an additional charge please select at booking page if required so we can plan for this

Absolutely! Simply respond to your confirmation email or log into your account and add any special requirements in the comments section to be applied to your cleaning.

Please scroll up to the top of the website and on your right you will find a “Login” link. Once you click the link you will be redirected to sign in with your username and password. Easy Peasy!

You can submit a password change request on the login page at https://magnificentmaids.launch27.com/login/

Log into your account and under account settings you will be able to reset your password after entering your current password for security reasons.

Log into your account and update your address in your upcoming booking. Alternatively, you can can give us a call and we will update your address for you

Log into your account at https://magnificentmaids.launch27.com/login/ and update your card on file.  Your new card will automatically be noted as your default card

Simply go to our booking form and schedule your appointment online within 60 seconds! Alternatively you can give us a call if there are any issues at all.

We charge you on the date of service. You will get an email with the payment receipt automatically. If you book us for recurring cleanings, we’ll create an auto-billing schedule so you don’t need to remember each time. No contracts, cancel at anytime. Please note we only take major credit cards. We do not accept cash or cheques.

After you book, we double check the time and service you requested to ensure everyone is on the same page. We’ll then reach out to you via email to confirm your booking.

Of course you can. To avoid a £20 cancellation fee please inform us 24 hours in advance and we can re-schedule or cancel your appointment at no charge.

Yes we are! However, if you do own a domestic pet that sheds such as a cat or dog we may need to bill extra depending how much hair is lying around.

No you do not, just remember to give us the details on how to enter your home in the comments section when you book such as garage code, where a key is hidden or the security code when we enter your home. For recurring cleanings we can keep your keys so we do not need to get it from you every time.

We do our best to try and send the same teams out for recurring cleans. If there is an emergency with one of our cleaners we will send out a different team.

All of our cleaners go through a 4 step interview process and pass a criminal background check.

If something goes wrong we’re here to make it right. Please let us know and we will take care of it right away. That’s our promise to you!

There are three levels of security. First off our booking page is protected by extended validation ssl. Secondly our booking form has it’s own layer of 256 bit security. The credit card transactions are processed by stripe and is layered on their own 256 security protocol. In addition, no credit card numbers are stored in our system (only a token that allows us to charge the card). Rest assured we take security very very seriously.

Yes! We carry all the necessary insurance. We realize that sometimes, regardless of how careful we are, accidents can happen. If something gets damaged, please notify us as soon as possible.

If you’re not satisfied with your cleaning, we will come out and re-clean upon notice. If you still don’t think we did a good enough job to recommend us to your friends, we’ll refund your money.

If we did not meet your expectations please let us know immediately. We’ll send a team out to make it right. If after our re-clean is completed and you’re still not happy with the service, we offer a full refund.